When will I be charged for my pledge?
Payments are not charged right away. You will be charged for the amount of your pledge when the campaign ends and the project reaches its funding goal. If the campaign does not reach its funding goal, you will not be charged.
Shipping is not included in your initial charge. This will be added at a later time.
Last updated: June 16, 2026 02:14
What is the Refund Policy?
Once the campaign has ended, refunds cannot be given.
While refunds will not be offered once the campaign has ended, I will do my best to help if your items arrive damaged or incorrect. I promise that every pin will be worth the wait, and I ask that you please be patient should any delays arise.
I wholeheartedly appreciate all the support and can’t wait to share these adorable floral dragons with you all!
Last updated: June 16, 2026 02:15
Where can I find more of your art?
You can find more of my art and links here!: https://lilacfox.carrd.co/
Last updated: June 16, 2026 02:15
Is local pickup an option?
Yes! You will be able to pick up the pins at events I am participating in; however if you chose this, you will need to wait to see me at events in 2027 to pick up your pins. Currently I am only planning to go to events within Canada for 2027. Please contact me for more info!
Last updated: July 15, 2026 19:15
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.